WHO WE ARE
Our website address is: https://www.coastalchristmastrees.co.uk, we are based in Worthing, Sussex, UK.
Coastal Christmas Trees is committed to protecting your privacy. We only collect information about our customers for the purpose of processing orders and for sending solicited email special offers. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
PAYMENTS
Coastal Christmas Trees does not store nor view any Credit Card information such as: Credit Card Numbers, Expiry Dates or CVC Numbers.
We take online security very seriously, use Stripe to process customer credit, and debit card payments. Payment information is not stored on our website or server and is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, stripe make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
WHEN YOU VISIT OUR SITE
When you visit the Coastal Christmas Trees web site, you are anonymous. We do not collect any personal information, including your email address, without your prior knowledge and consent. Your shopping cart is maintained during your browsing session through the use of a randomly generated number that is stored in a cookie on your computer. None of your personal information is stored in the cookie itself. The cookie is only generated once you place an item into your shopping cart, and it self-destructs when you quit your web browser.
WHEN YOU ORDER WITH US
To process and ship your order, we need your name, billing address, shipping address, phone number, and email address. At no time do we send you unsolicited mail or email, nor will we phone you about any matter not related to your order. We never share our customer information with any outside source.
COOKIES
The Coastal Christmas Trees platform uses cookies, tracking pixels and related technologies to provide our services for Advertisers. Cookies are small data files that are served by our platform and stored on your device. They enable us to identify your device when you move between different websites and applications, so that we can serve targeted advertising
Coastal Christmas Trees uses some unobtrusive cookies to store information on your computer.
Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.
We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you’re not happy with this, we won’t set these cookies but some nice features of the site may be unavailable.
Data is collected in the shop using web analysis tools (Google Analytics) using cookies that areused to generate pseudonyms for user profiles.
To control third party cookies, you can also adjust your browser settings.
By using our site you accept the terms of this Privacy Policy.
As a customer you have the right to revoke any given consents at all times.
PEACE OF MIND REGARDING YOUR PERSONAL DETAILS
We store the contract’s content and will send you the details of your order as well as our general terms via e-mail.
As a customer its is your right to request access to the information of your stored data with Coastal Christmas Trees, and you have the right to correct, block or request the stored information to be deleted.
Furthermore, all data stored on the secure server is protected by a firewall, Your details are not seen, nor transmitted by ourselves at any stage, and none of your details will be seen by anyone other than our order processing team.
WHEN YOU E-MAIL US
Should you contact us via email or otherwise specify that you want us to correspond with you via email, we will. We will not use casual email contact for anything other than response to your questions. We will not send you unsolicited email or other communications based upon your email contact to Coastal Christmas Trees.
WHEN YOU LEAVE OUR SITE
Coastal Christmas Trees has no control over the privacy practices of sites outside our domain. If you follow a link to another Web site, read the site’s privacy policy and contact their administrator with your privacy-related questions.
PARENTS OF CHILDREN UNDER THE AGE OF 13
Coastal Christmas Trees strongly encourages parents of young Web users to play an active role in their children’s online activity. Children under the age of 13 should not submit orders, application forms, service requests or other documents to Real Nordmann Fir without the prior consent of their parent or legal guardian.
If you have questions concerning our Privacy Policy Please E-mail: info@coastalchristmastrees.co.uk
Contact details:
Sales: 07740084386
Customer Services: 07740084386
E-mail: info@coastalchristmastrees.co.uk
ADDENDUM WITH RESPECT TO GDPR 2018
Whilst the GDPR (General Data Protection Regulations ) 2018 takes precedence over the DPA (Data Protection Act) in May 2018 we attest to the following in addition to the above :
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- Any data breach will be reported to the Supervisory Authority within 72 hours of the incident
- All customers have the ‘Right to erasure’ – which includes all data including web records with all information being permanently deleted ( save transactional data required by HMRC )
- Protection Impact Assessments have been carried out to ensure we meet privacy level expectations
- Newsletter subscriptions are now double opt-in – meaning that not only does the individual have to actively subscribe, but they are required to confirm that subscription subsequently.
- All staff who have access to customer data have been trained and are regularly updated with respect to actively protecting customer data.
- We carry out internal audits of data protection activities.
Should you wish to see what information we hold on you or to update this information then please E-mail: info@coastalchristmastrees.co.uk and we endeavour to respond within two working days.